Troubleshooting

Start with the section that matches what you see. Most problems have a simple cause: a browser cache, a pending payment, a missing permission, or a setting that is switched off.

Before you dig deeper

Try these four steps first. They fix a surprising number of issues.

1. Refresh the page.
2. Sign out and sign in again.
3. Try a private or incognito window.
4. Try a different browser or network.

If the problem survives all four, continue below.

Sign-in and account

I cannot sign in

• Check the email address. Use the one on the account, not a secondary address.
• Reset the password. The reset link expires; request a new one.
• If the account is locked, wait for the lockout period to end.
• If social sign-in fails, try the password form. The provider may be down.
• If you see "account inactive", contact the administrator.

I did not receive the verification email

• Check spam, promotions, and any filtered folders.
• Search for the site name, not just "verify".
• Add the site's sending address to your contacts.
• Request a new link. Old links expire.
• If you use a corporate mail server, ask IT whether it blocks the sender.

I did not receive the phone code

• Check the country code.
• Wait one minute before requesting another code.
• Move to an area with better signal.
• Try a different number if your carrier blocks short codes.
• Ask the administrator whether SMS is configured.

I am stuck on the phone verification screen

Phone verification is required when the administrator enables it. If you cannot receive a code, contact support. Do not create a second account.

My account was suspended or frozen

Open your notifications and email. The reason is included. If you believe it is a mistake, reply with your account email and the date of the change. Administrators can see the audit trail.

Listings

My job or service is not visible

• It may be pending approval.
• The category may be hidden.
• The listing may be closed, expired, or rejected.
• The price may be below the site minimum.
• Your plan may limit active projects.

Open the listing from your dashboard and read the status badge.

I cannot publish because of the price

The administrator has set a minimum. Raise the budget or the package price to meet it. The form shows the minimum when it blocks you.

My edit was rejected

The notification includes the reason. Common causes are contact details, a mismatched category, or an unclear scope. Fix it and resubmit.

The skills list is empty

Choose a category and subcategory first. The skill list is scoped to the category.

I cannot delete a listing

A listing with orders cannot be deleted. Close it instead. Deletion can also require approval.

Proposals and connects

I cannot send a proposal

• The job may be closed.
• You may have already applied.
• You may not have enough connects.
• Your plan may limit proposals.
• The job may be restricted to a different experience level.

Connects were taken but the proposal failed

Open Connects → History and note the entry. Contact support with the job and proposal details. Do not resend repeatedly; that can spend more connects.

My proposal is not showing

Refresh the job page. If it still does not appear, check Proposals in your dashboard. A moderation filter may have hidden it; support can confirm.

Orders

I paid but the order is still pending

• Gateway callbacks can take a few minutes.
• Manual payments wait for administrator approval.
• The provider may have declined the payment.
• Check Wallet → History for a pending or failed entry.

Do not pay twice. Open a support ticket with the transaction ID.

The freelancer did not accept

The freelancer may be away or the order may have expired. Message them, or cancel and hire someone else. A declined order is cancelled automatically.

I cannot approve a milestone

• The milestone may not be active yet.
• The order may be on hold.
• A previous milestone may still need approval.
• You may be viewing the order from the wrong account.

The revision button is missing

The package may have used all included revisions, or the order may already be completed. Message the freelancer to agree on the next step.

My earnings are held

Open the wallet. Each earning shows an available on date when a holding period applies. The period is set by the administrator and can depend on your level.

Payments and withdrawals

My deposit is missing

Wait a few minutes, then check the provider receipt. If the money left your account and the wallet does not show it, open a ticket with the amount, method, and transaction ID.

My withdrawal is pending

Withdrawals are reviewed by an administrator. Check the status and the destination details. If it has been pending for longer than the site's stated time, open a ticket.

The withdrawal amount is lower than expected

Commission, withdrawal fees, and tax can reduce the amount. The wallet row and order page show the breakdown.

The invoice has the wrong company details

An administrator must update Settings → Invoice Settings. Invoices already issued keep their original details. Ask for a corrected invoice if needed.

Tax looks wrong

Check the freelancer tax profile and the site's tax settings. Reverse charge requires verified VAT numbers on both sides. Tax is frozen on each order, so a profile fix affects new orders, not old ones.

Chat and notifications

Messages will not send

• Check the connection.
• Refresh the page.
• Remove links, phone numbers, or contact handles that the site may block.
• Try a shorter message.

A file will not upload

• Check the size limit.
• Try a different format.
• Compress images.
• Use a link for very large files.

I do not receive notifications

• Check the bell list.
• Check Settings → Notifications.
• Check browser notification permissions.
• Check spam for email notifications.
• Realtime may be offline; refresh to update.

The badge count is wrong

The count is calculated by the server. Refresh the page. If it is still wrong, choose Clear all and open the list again.

Admin

A menu item is missing

Your role does not include the permission. Ask a super admin to grant it. Empty permission groups are hidden by design.

A plugin will not activate

Read the error in Plugin Manage. Common causes:

• Missing plugin dependency.
• PHP version mismatch.
• Syntax error.
• Entry class does not implement the plugin interface.
• Migration failure.

Fix the cause and retry. A failed plugin stays inactive and does not break the site.

A plugin page is blank

• Clear the route and view caches.
• Check that the plugin is active and booted.
• Check the application log.
• Confirm the plugin version matches the framework.

Webhooks are not delivering

• Confirm the scheduler runs every minute.
• Check the delivery log for the response code.
• Confirm the endpoint is public; private addresses are blocked.
• Check the signing secret.
• Retry the delivery after fixing the endpoint.

SEO changes are not showing

• Clear the SEO cache if the plugin provides one.
• Check the page source for the title, canonical, and robots tags.
• Confirm no rule is overriding the template.
• Allow search engines time to recrawl.
• Check that the page is not set to noindex.

Reports are slow

Narrow the date range and add filters. Very large exports can time out; export in smaller periods.

When to contact support

Contact support when:

• Money left your account but is not recorded.
• An order is stuck and the other party is unresponsive.
• Your account status changed and you do not know why.
• A security warning mentions activity you do not recognize.
• A plugin or upgrade broke a page for everyone.

Include:

• Your account email and role.
• The order, job, or invoice number.
• The exact time and time zone.
• What you expected and what happened.
• A screenshot or the exact error text.
• The browser and device you used.

Do not include passwords, full card numbers, or verification codes.

For site owners

If the problem affects every user:

1. Check core/storage/logs/laravel.log.
2. Run php artisan plugins list and look for problems.
3. Confirm the scheduler and queue workers are running.
4. Check disk space and database connections.
5. Clear caches and restart workers.
6. Compare against the upgrade notes.

See the main Troubleshooting section for installation and server-level issues.

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Last updated: October 21, 2026