User Manual
This manual explains Xilancer without technical jargon. It is written for the people who use the marketplace every day: clients who hire, freelancers who sell services, and administrators who keep the site running.
How to use this manual
Each page answers a small set of questions:
- What is this feature for?
- Where do I find it?
- What do I do, step by step?
- What should I expect to see?
- What usually goes wrong, and how do I fix it?
You do not need to read the pages in order. Use the table below to jump to the task you need.
Find your task
| I want to... | Read |
|---|---|
| Sign up, verify my email or phone, or secure my account | Account & Security |
| Post a job as a client, or create a service as a freelancer | Jobs & Services |
| Hire someone, manage an order, or deliver work | Hiring & Orders |
| Add money, withdraw earnings, or understand tax on an invoice | Payments, Wallet & Tax |
| Buy a plan, use connects, or boost a proposal | Subscriptions & Connects |
| Send a message, share a file, or control notifications | Chat & Notifications |
| Sign or request a confidentiality agreement | NDA Agreements |
| Improve how my profile or service appears in Google | SEO & Content |
| Run the marketplace as an administrator | Admin Guide |
| Fix something that is not working | Troubleshooting |
The three roles
Xilancer has three kinds of accounts:
- Client - posts jobs, buys services, and pays for work.
- Freelancer - creates services, sends proposals and offers, and delivers work.
- Admin - manages users, listings, orders, money, settings, and plugins.
A person can hold a client account and a freelancer account, but each account has its own dashboard, wallet, and orders. If you cannot see a page you expect, check which account you are signed in to.
Words used in this manual
| Word | Meaning |
|---|---|
| Gig or service | A fixed-price package a freelancer sells |
| Job | A request posted by a client, with proposals from freelancers |
| Proposal | A freelancer's application to a job |
| Offer | A custom price a freelancer sends to a client |
| Order | A paid or accepted piece of work |
| Milestone | A stage of an order, paid or approved separately |
| Connect | A credit spent to send a proposal or boost it |
| Wallet | The balance used to pay for orders, fees, and promotions |
| Commission | The marketplace's share of an order |
| Payout | Money a freelancer receives after commission |
| NDA | A confidentiality agreement signed before work begins |
A note about screens
The screenshots and menu names in this manual describe the standard Xilancer layout. Your site may rename a menu, hide a feature, or use different colors. If a menu is missing, your administrator may have disabled that feature or your account may not have permission to see it.
Getting help
If a page does not behave as described:
- Check Troubleshooting.
- Refresh the page and try again in a private browser window.
- Ask your administrator whether the feature is enabled for your account.
- If you run the site, check the application log and the plugin manager for errors.
Last updated: October 21, 2026