Knowledge Sources
If your answers already live in a help center or in documentation files, you do not need to copy them into HelpNest. Knowledge Sources reads them for you and keeps your chatbot up to date.
Open it from Knowledge Sources in the left-hand menu. You can connect up to 5 sources.
Only public content is read, and no passwords or API keys are needed. Private help centers and private repositories are not supported.
Connect a Zendesk Help Center
- Choose Zendesk Help Center as the Platform.
- Enter a Name for your own reference.
- Enter your Zendesk subdomain: the part before
.zendesk.com. Foracme.zendesk.com, enteracme. - Leave Language as
en-us, or enter another locale such asdeorfr-ca. - Tick the chatbots that should learn this content. At least one is required.
- Click Connect and sync.
Published articles are read, up to 500 per source. Drafts are skipped.
Connect GitHub docs
- Choose GitHub docs (markdown) as the Platform.
- Enter a Name.
- Enter the GitHub repository as
owner/name, for examplelaravel/docs. A full GitHub link also works. - Optionally enter a Folder, such as
docs/, to read only that part of the repository. - Tick the chatbots that should learn it and click Connect and sync.
Files ending in .md or .mdx are read, up to 150 files per source. Very large files and housekeeping files such as the changelog and license are skipped.
Understanding the status
Each source shows a status badge:
| Status | Meaning |
|---|---|
| Pending | Waiting to start. |
| Importing… | Currently reading and training. |
| Imported | Done. The number of items and the last update time are shown. |
| Failed | Something went wrong. The reason is shown, for example "Not found. Check the name and that it is public." Your previous knowledge stays in place. |
If a source has more content than the limits above allow, a note tells you how much was imported.
Keeping it fresh
Sources are re-synced automatically once a day, early in the morning, as long as your subscription is active. If the content has not changed, nothing is re-trained, so you do not use extra knowledge-base capacity or AI processing. Click Sync now any time to refresh a source immediately.
Removing a source
Click Remove. The source and the knowledge it created are deleted, which frees the space in your knowledge base.
If you see "Your knowledge base limit is reached", remove some knowledge you no longer need or upgrade your plan, then click Sync now.