Premium Plugins
Premium plugins add extra tools to your HelpNest dashboard. Most show up as a new item in the left-hand menu with a small PRO tag. You do not need any technical knowledge to use them.
Customer dashboard plugins
| Plugin | What it does for you |
|---|---|
| Analytics Pro | Shows how well your chatbot is answering, which questions it missed, and what the AI costs. |
| CRM Sync | Sends every new lead your chatbot captures to HubSpot, Zapier, Make, n8n or any tool that accepts a webhook. |
| Integrations (Slack) | Turns every chat into a Slack thread. Reply in Slack to take over the conversation. |
| Integrations (Discord) | Posts every chat into a Discord channel as notifications. |
| Integrations (Telegram) | Mirrors every chat into Telegram. Reply in Telegram to take over the conversation. |
| Knowledge Sources | Teaches your chatbot from a public Zendesk Help Center or a GitHub documentation repository. |
| Store Import | Teaches your chatbot your Shopify or WooCommerce products, prices and stock. |
| Privacy & Compliance | Hides card numbers and other private details, deletes old chats automatically and handles visitor data requests. |
| EU Compliance | Signs a DPA, checks AI transparency, emails offline visitors and prepares VAT invoices. |
| Chat Translation | Lets your team read and write every language in their own. |
| Answers WhatsApp chats with your AI chatbot and lets staff reply from the inbox. | |
| Messenger & Instagram | Answers Facebook Messenger and Instagram DMs with your AI chatbot. |
| TikTok | Answers TikTok direct messages with your AI chatbot (beta; region-limited). |
Admin plugins
These are managed from the admin panel by the site owner, not from the customer dashboard.
| Plugin | What it does for you |
|---|---|
| SEO Suite | Builds your sitemap and robots.txt, scores and edits per-page SEO, and manages redirects and 404s. |
| Ad Tracking | Sends server-side Meta and Google Ads conversions for trial starts and paid checkouts. |
Where to find them
- Sign in to your HelpNest dashboard.
- Look at the left-hand menu. Each plugin that is switched on for your site appears there with a PRO tag.
- Click the plugin name to open its page.
If you do not see a plugin in your menu, it has not been switched on yet. On a self-hosted install the site owner turns plugins on from Admin → Plugins Manage → All Plugins. See Turning plugins on and off.
Things that happen in the background
Some plugins do work for you on a schedule, for example refreshing your product catalog every night or emailing a weekly report. These need your site's scheduler (cron) and queue worker to be running, which is part of a normal HelpNest installation. If something never seems to update, ask whoever manages your server to confirm both are running.