Integrations (Telegram)

The Telegram integration mirrors your chatbot conversations into a Telegram chat. Your team can watch every chat there and reply from Telegram to take over a conversation.

Open Integrations in the left-hand menu and choose the Telegram tab.

How it works

• Every visitor chat arrives as its own message in your Telegram chat.
• Reply to a chat's message and your reply goes to that visitor. The AI pauses so it does not talk over you.
• Only messages you send as a reply to a chat message are delivered. Replying to a random line does nothing.

Before you start

1. In Telegram, open @BotFather and create a new bot.
2. Copy the bot token it gives you.
3. Send your new bot any message, then read your numeric chat ID from @userinfobot. A group ID looks like -1001234567890.

Connect Telegram

1. In HelpNest, open Integrations → Telegram.
2. Paste the Bot token.
3. Enter the Chat ID.
4. Leave Send chats to Telegram ticked.
5. Click Connect Telegram.

Saving registers the webhook URL with Telegram automatically — there is nothing to paste into Telegram.

Replying from Telegram

1. Every visitor chat arrives in your Telegram chat as its own message thread.
2. Reply to a chat message (not to a random line) to answer that visitor as a human.
3. Your message reaches the visitor and the AI pauses for that conversation.

Manage the connection