Integrations (Discord)
The Discord integration posts your chatbot conversations into a Discord channel so your team can watch what is happening without opening HelpNest.
Open Integrations in the left-hand menu and choose the Discord tab.
How it works
Every chat is posted to your channel:
- New chats
- AI replies
- Hand-off requests
- Your own replies
Note
Discord is one-way. HelpNest posts to Discord, but messages you type in Discord are not read back. To reply as a human, use the HelpNest dashboard, Slack or Telegram.
Connect Discord
- In Discord, open your Channel Settings → Integrations → Webhooks.
- Click New Webhook, choose the channel, then Copy Webhook URL.
- In HelpNest, open Integrations → Discord.
- Paste the Incoming webhook URL.
- Leave Send chats to Discord ticked.
- Click Connect Discord.
Manage the connection
| Button | What it does |
|---|---|
| Send test message | Posts a test message to the channel to confirm the webhook works. |
| Disconnect | Stops posting chats to the channel. |
The webhook URL is stored encrypted, and it is the only thing this integration stores. To cut the connection off at once, revoke the webhook in Discord as well.
Still stuck?
Our support team is ready to help you get set up.