SMS Notifications
The platform sends different SMS notifications based on the context (Landlord or Tenant) and the event that triggered the notification.
Landlord (Platform Level)
| Event | Recipients |
|---|---|
| New user registered | Admin (to receiving phone) + User (welcome SMS) |
| New shop (tenant) created | Admin (to receiving phone) + Shop owner (confirmation SMS) |
| Login OTP | User (during OTP login flow) |
Tenant (Shop Level)
| Event | Recipients |
|---|---|
| New user registered | Admin (to receiving phone) + User (welcome SMS) |
| New order placed | Admin (to receiving phone) + Customer (order confirmation) |
| Login OTP | Customer (during OTP login flow) |
Notification Toggles
Each notification type can be enabled or disabled independently:
- New User Admin: Notify admin when a new user registers
- New User User: Send welcome SMS to new users
- New Tenant Admin: Notify admin when a new shop is created (landlord only)
- New Tenant User: Confirm to shop owner (landlord only)
- New Order Admin: Notify admin when a new order is placed (tenant only)
- New Order User: Confirm order to customer (tenant only)
Message Templates
Each notification type has a customizable message template. Templates can include tags like @otp_code, @order_id, and @site_title for dynamic content.
Still stuck?
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