Overview

The Fraud Prevention plugin automatically assesses every order for fraud risk using real-time intelligence from leading fraud detection providers. Orders that exceed your risk threshold are automatically placed on hold for manual review — protecting you from chargebacks, delivery losses, and payment fraud.

Feature Summary

How It Works

When a customer places an order, the system automatically:

1. Sends order details (IP address, billing info, order amount) to your configured fraud provider
2. Receives a risk score (0–100) and verdict
3. Stores the result and displays it in the order admin sidebar
4. Holds the order automatically if the score meets or exceeds your threshold

You see a color-coded trust score on every order — green for safe, amber for review, red for high risk. Risk is assessed once at order creation and stored persistently.

Key Design Principles

• Region-first: A region-specific primary provider runs first (for example, BDC courier or FraudDB for Bangladesh shops). See Supported Providers.
• Global fallback: If the primary fails or is unavailable, a global provider takes over. See Admin Configuration.
• Fail-open: If all providers are down or misconfigured, the order passes as safe — legitimate orders are never blocked by an API outage. See Risk Score Reference.
• One active assessment per order: Fraud assessment only runs on new orders placed after activation — historical orders will not have a card.

Why It Matters

• Reduce chargebacks by catching suspicious orders before fulfillment
• Protect your reputation by avoiding shipments to known fraudsters
• Save time with automated risk scoring on every order
• Stay flexible with 12 providers across 6 regions — pick what works for your market

Next Steps

• Supported Providers — choose the right provider for your region
• Admin Configuration — activate the plugin and set your threshold
• Viewing Fraud Results — read the fraud analysis card and review held orders