Partners and Commissions
Two admin screens show you what the affiliate program is doing: Partners (who is promoting you) and Commissions (what each referral earned). Both live under Affiliate (Tolt) in the platform admin sidebar.
Data arrives two ways: Tolt webhooks push changes within seconds, and Sync Now on the Settings page pulls a full refresh.
Partners
Open Affiliate (Tolt) → Partners to see everyone who has joined your program.
| Column | Meaning |
|---|---|
| Name / company | The partner's name and, if given, their company. |
| The partner's email address. | |
| Customers | How many referred customers they have. |
| Commissions | How many commissions they have earned. |
| Status | The partner's status in Tolt. |
Finding a partner
- Use the search box to match on email, first name, last name or company.
- Use the status filter to narrow the list.
- The list is paginated, 20 partners per page.
Opening a partner
Click a partner to open their detail page. It shows:
- Their profile and Tolt id.
- Totals: total earned, total paid, and pending or approved (awaiting payout), in the program currency.
- Their most recent commissions (up to 20).
- Their most recent customers (up to 20) — the people they referred.
Commissions and revenue are stored in the smallest currency unit (cents) and shown as normal amounts. A stored 1500 displays as 15.00.
Commissions
Open Affiliate (Tolt) → Commissions to see every commission the program has generated.
Summary cards
Three cards sit above the table:
| Card | Meaning |
|---|---|
| Total Tracked | Every commission recorded, across all statuses. |
| Paid Out | Commissions already paid to partners. |
| Pending / Approved | Commissions earned but not yet paid. |
The commissions table
| Column | Meaning |
|---|---|
| Commission | The Tolt commission id. |
| Partner | Who earns it. |
| Customer | The referred customer who generated it. |
| Amount | The commission amount. |
| Revenue | The order value that produced it. |
| Status | pending, approved, paid, rejected or refunded. |
| View | Opens the commission detail. |
Filter by status with the dropdown, then click Filter. The list is paginated, 20 per page.
Commission statuses
| Status | Meaning |
|---|---|
| Pending | Recorded, waiting for approval (or the end of any holding period). |
| Approved | Eligible for the next payout. |
| Paid | Paid to the partner. |
| Rejected | Voided, for example a suspected fraudulent referral. |
| Refunded | The underlying order was refunded, so the commission is reversed. |
If Auto-approve Commissions is on in settings, commissions move to approved without manual action.
Opening a commission
Click View to see the full record: the partner, the customer, the transaction, the revenue and commission amounts, and the current status. Use this when a partner asks why a sale was or was not credited.
Keeping the numbers current
- Webhooks update partners, customers, transactions and commissions as events happen. This is the normal path.
- Sync Now (on the Settings page) does a full pull. Run it if a partner was added directly in Tolt and has not appeared, or after any downtime that might have missed webhooks.
If the tables look stale, run Sync Now and reload.
Every inbound webhook is stored before processing, so a temporary error does not lose an event. If a commission is missing after a sync, check that the order was actually completed — the plugin reports a sale only after the payment is marked complete.