Tenant Submission
Tenant Admin → KYC Verification
Check Your Status
The KYC status page shows your current verification status and any required actions.
| Status shown | What it means |
|---|---|
| Not Started | You have not submitted a KYC application yet |
| Under Review | Your application is being processed |
| Approved | Verification complete — all features unlocked |
| Rejected | Application denied — see reason and resubmit |
Full status reference:
| Status | Meaning | Can Resubmit? |
|---|---|---|
| Not Started | No application submitted | — |
| Under Verification | 3rd-party provider is reviewing | No |
| Pending Review | Awaiting landlord manual review | No |
| Additional Info Required | More documents needed | Yes |
| Approved | Verified — all features unlocked | N/A |
| Rejected | Denied — reason shown | Yes |
| Suspended | Permanently denied by 3rd-party (Sumsub FINAL decision) | No |
| Expired | Verification period expired | Yes |
Submit a Manual Application
If Manual is the active provider:
- Click "Start KYC" or "Apply"
- Select Verification Type:
- Individual — for personal/sole trader stores
- Business — for registered companies
- Click "Add Document" and upload your identity files
- For each document, select the Document Type:
- Passport
- Driver's License
- National ID Card
- Business Registration Certificate
- (and others)
- Add all required documents
- Click Submit
Your application is now in Pending Review status. The landlord will review your documents and approve or reject. You will be notified of the decision.
Resubmitting After Rejection
If your application is rejected, you can see the rejection reason on the status page. Address the issue (for example, submit a clearer document scan) and click "Resubmit" to start a new application.
If your status shows Suspended, it comes from Sumsub's FINAL rejection — the provider has permanently flagged the applicant and you cannot resubmit. Contact your platform provider for manual review.
If you see a "You must complete KYC verification" message when publishing products, your KYC status is not yet Approved — check your status page and submit if not started, or wait for landlord approval if pending.
For automated verification, see Sumsub Flow.