Reviewing Applications
Note
Landlord Admin → KYC Verification → Applications
Application List
Shows all KYC applications submitted by tenants/users, with:
| Column | Description |
|---|---|
| Applicant | Name and email of the merchant |
| Status | Current verification status |
| Provider | Which KYC method was used |
| Submitted | Date application was submitted |
| Actions | View, Approve, Reject, Download Documents |
Filtering Applications
Use the filter bar to narrow down:
- Search — by merchant name or email
- Status — filter by a specific status (pending, approved, etc.)
- Provider — filter by manual, sumsub, etc.
If new applications do not appear, refresh the Applications list and check the status filter — it may be excluding new submissions.
Reviewing a Manual Application
- Click View on an application
- Click Download on each document to view the files (only landlord admins have document download access)
- Decide: Approve or Reject
Approve an Application
Click Approve → confirm in the popup.
- Status changes to Approved
- All submitted documents marked as Verified
- Merchant can now publish products and/or receive orders (based on your requirement settings)
Reject an Application
Click Reject → enter a rejection reason (required) → confirm.
- Status changes to Rejected
- Rejection reason is visible to the merchant
- Merchant can resubmit a new application
Related: Tenant Submission for what merchants see, and Sumsub Flow for automated decisions.
Still stuck?
Our support team is ready to help you get set up.