KYC Verification
The KYC (Know Your Customer) Verification module lets you verify the identity of your merchants (tenants) before they can publish products or receive orders on your platform. It supports manual document review or integration with leading third-party identity verification providers.
Feature Summary
| Feature | Available |
|---|---|
| Manual document upload (landlord reviews) | Yes |
| Sumsub third-party KYC integration | Yes |
| Jumio integration | Yes |
| Trulioo integration | Yes |
| Require KYC before publishing products | Yes (configurable) |
| Require KYC before receiving orders | Yes (configurable) |
| Document download for landlord review | Yes |
| Approve / Reject with reason | Yes |
| Webhook-based auto-approval (Sumsub) | Yes |
| Supports individual and business verification | Yes |
How KYC Fits into Your Platform
Landlord configures KYC requirements
↓
Tenant submits identity documents or completes 3rd-party verification
↓
Landlord reviews & approves (manual) OR 3rd-party provider approves (automated)
↓
Tenant gains ability to publish products / receive orders
Without approval:
- If "Require KYC to publish products" is ON → tenant cannot publish products
- If "Require KYC to receive orders" is ON → tenant cannot receive orders
KYC Statuses at a Glance
| Status | Who Sees It | Meaning | Can Resubmit? |
|---|---|---|---|
| Not Started | Tenant | No application submitted | — |
| Under Verification | Tenant | 3rd-party provider is reviewing | No |
| Pending Review | Landlord | Awaiting landlord manual review | No |
| Additional Info Required | Tenant | More documents needed | Yes |
| Approved | Both | Verified — all features unlocked | N/A |
| Rejected | Tenant | Denied — reason shown | Yes |
| Suspended | Tenant | Permanently denied by 3rd-party (Sumsub FINAL decision) | No |
| Expired | Tenant | Verification period expired | Yes |
In this guide
- Landlord Setup — requirement toggles, provider cards, credentials
- Reviewing Applications — approve, reject, download documents
- Tenant Submission — status page, document upload, resubmit
- Sumsub Flow — iframe steps, webhook, result mapping
Still stuck?
Our support team is ready to help you get set up.