Domain Renewal and Failed Purchases

Renew a Domain

Renew a domain before it expires to avoid losing it.

The renewal checkout:

1. Shows the domain name and renewal pricing.
2. Select the renewal period (1–10 years depending on provider).
3. Complete payment.
4. The registrar extends the expiry date.
5. The Domain List shows the updated expiry.

Renew at least 30 days before expiry to avoid any grace period complications.

Failed Purchases

If a payment was completed but domain registration failed (registrar error, domain taken at checkout time, or similar):

This list shows all failed purchase attempts with the domain name, registrant, payment status, and error details.

Retry a Failed Purchase

Click Complete Purchase on any failed record to retry the domain registration without re-charging the customer. This is useful when the failure was a temporary API error. If the domain now shows as taken, it may have been registered by someone else between search and checkout.

Duplicate-Payment Guard

The system prevents double-submission within 1 minute at checkout. If you see a duplicate-payment error, wait a moment and try again, or check Failed Purchases to see if the order was already created before paying twice.