FAQ

Frequently asked questions about the Courier Integration module.

Q: Can I have more than one courier active at the same time?

Yes. You can activate multiple couriers. When creating a shipment manually from an order, you can pick which courier to use from a dropdown. Bulk and automatic creation uses the first active connection found.

Q: What happens if the courier API is down when I create a shipment?

The system logs the error and marks the job as failed. No silent failures. You can retry from the order page once the courier API is back up.

Q: Do customers see the tracking number?

Not automatically. The tracking number is stored and visible in the admin Shipments page. You can share it with customers manually or set up automated notifications.

Q: If I switch to a different courier, what happens to old shipments?

Old shipments retain their original courier and continue syncing in the background as long as that courier's credentials remain saved. You don't need to keep the old courier toggled "active" for sync to work — only for creating new shipments.

Q: I saved credentials but the toggle is still disabled. Why?

The toggle only enables after at least one credential field is saved. Try clicking the gear icon, confirm the fields are filled, click Save Changes, then try the toggle again.

Q: Can I configure a courier but keep it inactive?

Yes. Save the credentials (the "Setup needed" badge will disappear) but leave the toggle off. The courier is ready to use but won't be selected automatically for new shipments.

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