Cancel Shipment

How to cancel a shipment before it has been delivered, and the limits that apply.

Cancel a Shipment

1. Click Cancel on any active shipment.
2. A cancel request is sent to the courier's API.
3. The shipment status updates to Cancelled.

Once a shipment is cancelled, you may create a fresh shipment for the same order. Duplicate prevention only blocks a second active shipment. See Creating Shipments.

Cancellation Limits

Cancellation availability depends on the courier's policies. Some couriers do not allow cancellation once a parcel has been picked up.

If the courier's API does not allow cancellation, contact your courier's customer support to cancel manually.

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