How to Open Support Ticket

This guide explains how to open a support ticket for any Xgenious or Bytesed product.

Before You Begin

Make sure you have the following ready:

• Your purchase code (from CodeCanyon or the Xgenious marketplace)
• Product version number
• Detailed description of your issue
• Screenshots or error messages (if applicable)

Step 1: Visit the Support Portal

Navigate to the support portal at support.xgenious.com.

Step 2: Create an Account or Login

If you already have an account, click Login and enter your credentials.

If you are a new user, click Register and fill in the required fields:

• Full name
• Email address
• Password

Step 3: Submit a New Ticket

1. Once logged in, click the Submit a Ticket button
2. Select the product you need help with from the dropdown
3. Choose the appropriate department:
   • Technical Support — Installation, bugs, features
   • Billing — Invoices, licenses, purchases
   • Sales — Pre-sales questions, customisation
4. Enter a clear and descriptive subject line
5. Provide detailed information about your issue in the description

Step 4: Provide Detailed Information

For the fastest resolution, include:

• Your product name and version number
• Server environment details (PHP version, MySQL version, web server)
• Steps to reproduce the issue
• Any error messages you received
• Screenshots of the problem

Step 5: Submit and Track

Click Submit to send your ticket. You will receive a confirmation email with your ticket ID.

You can track the status of your ticket from the support portal dashboard. Our support team typically responds within 24 hours during business days.

Tips for Faster Support

• Be specific and detailed in your description
• Include screenshots where relevant
• Check the documentation first — your question may already be answered
• Respond promptly to support agent questions
• One issue per ticket (avoid bundling multiple problems)