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How to Deactivate Domain License

This guide explains how to deactivate your product license from a domain. Deactivating frees the license so it can be activated on a different domain.

When to Deactivate a License

  • Moving your site to a new domain
  • Transferring a license to a client
  • Switching from development to production domain
  • Selling or transferring ownership of a license

Prerequisites

Before you begin, ensure you have:

  • Admin access to your product installation
  • Your product purchase code
  • Access to the admin panel login page

Deactivation Steps

Step 1: Login to Admin Panel

Navigate to your product admin login page and sign in with your administrator credentials.

Step 2: Navigate to License Settings

  1. From the admin dashboard, locate the Settings menu in the sidebar
  2. Click on General Settings or License Settings
  3. Look for the license activation section

Step 3: Deactivate the License

  1. In the license section, you will see your current activation status
  2. Click the Deactivate License button
  3. A confirmation dialog will appear — click Yes or Confirm to proceed

Step 4: Verify Deactivation

After deactivation:

  • You will see a success message confirming the license has been deactivated
  • The license status will change to Inactive or Not Activated
  • You can now activate the license on a different domain

Troubleshooting

Cannot find the deactivate button

Some products may have the license settings in different locations:

  • Check under Settings > License
  • Check under Tools > License
  • Check under the Theme/Module Options menu

Deactivation fails

If deactivation fails:

  1. Check your server internet connection (outbound HTTPS must be enabled)
  2. Verify your purchase code is valid
  3. Clear your site cache and try again
  4. Contact support if the issue persists

License still shows as active after deactivation

Try these steps:

  1. Clear your browser cache
  2. Clear your site cache (if using a caching plugin)
  3. Re-check the license status page
  4. If still showing as active, contact support with your purchase code

Reactivating on a New Domain

Once deactivated:

  1. Install the product on your new domain
  2. Go to the license settings page
  3. Enter your purchase code
  4. Click Activate License
  5. The license will verify and activate on the new domain
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