General Questions
Getting Started
What is Xgenious?
Xgenious is a software development company that builds multi-tenant SaaS solutions, e-commerce platforms, marketplace systems, and mobile applications. Our products are used by thousands of businesses worldwide.
What products do you offer?
We offer a range of web platforms and mobile applications:
Web Platforms:
- Nazmart — Multi-tenancy e-commerce platform
- Helpnest — AI-based support chatbot system
- Nexelit — Multi-purpose digital marketplace
- Xilancer — Multi-tenancy freelancer marketplace
- Grenmart — Multi-vendor e-commerce platform
- Fundorex — Crowdfunding platform
- Prohandy — Handyman service marketplace
Learn more: Browse all products from the homepage.
What is Bytesed?
Bytesed is a brand under Xgenious that offers additional products including SafeCart (multi-vendor e-commerce), BotMerze (chatbot builder), GoCar (car rental marketplace), Influstar (influencer marketplace), Listocean (email marketing), MultiSaas, Qixer, and Zaika.
Installation & Setup
What are the server requirements?
Most Xgenious products require:
- PHP 8.1 or higher
- MySQL 5.7+ or MariaDB 10.3+
- Apache/Nginx web server
- mod_rewrite enabled (for Apache)
- 256 MB PHP memory limit
- 100 MB disk space minimum
Specific requirements vary by product. Check the product-specific documentation for details.
How do I install a product?
Each product includes a detailed installation guide. The general process:
- Download the product files from your account
- Upload to your web server
- Create a MySQL database
- Run the web installer
- Configure basic settings
Licensing
How does licensing work?
Each product requires a valid purchase code from CodeCanyon or the Xgenious marketplace. Licenses are domain-specific and can be activated on one primary domain at a time.
Can I transfer my license to another domain?
Yes. Deactivate the license on the current domain (see Deactivate Domain License), then activate it on the new domain through the product admin panel.
Support
How do I get technical support?
Open a support ticket through our Support Portal. Include your purchase code, product version, and a detailed description of your issue. See How to Open Support Ticket for full instructions.
What is included in support?
Support covers:
- Bug fixes and security patches
- Installation assistance
- Feature guidance
- Troubleshooting
Customisation and development services are not included in standard support.
Updates
How do I update my product?
You can update through:
- Automatic updater — In-product one-click update (recommended)
- Manual update — Download the latest files and upload via FTP
See How to Download Manual Update File for detailed instructions.
Are updates free?
Yes, all updates within the same major version are free. Major version upgrades may require a new purchase.