How to Download Manual Update File

This guide explains how to download and install manual update files for your Xgenious products. Manual updates are useful when automatic updates are not available or when you need to update multiple installations.

When to Use Manual Update

• Automatic updater is not working
• You are behind several versions
• You need to apply a patch or hotfix
• Your server does not support outbound connections
• You want to control the update timing

Prerequisites

• Active purchase code for the product
• FTP or cPanel access to your server
• A backup of your current installation (strongly recommended)

Step 1: Download the Update File

1. Visit xgenious.com and login to your account
2. Navigate to My Account > Downloads
3. Find your product in the downloads list
4. Click the Download button to get the latest version
5. Save the ZIP file to your computer

Step 2: Backup Your Current Installation

Before applying any update, create a full backup:

Files: Download all product files via FTP Database: Export your database using phpMyAdmin or mysqldump Configuration: Save any custom configuration files

Step 3: Extract the Update Files

1. Locate the downloaded ZIP file on your computer
2. Extract the contents to a folder
3. Review the included readme.txt or changelog.txt for update instructions

Step 4: Upload via FTP

1. Connect to your server using an FTP client (FileZilla, Cyberduck, etc.)
2. Navigate to your product installation directory
3. Upload the extracted files, overwriting existing files when prompted
4. Ensure all files upload successfully (check for errors)

Step 5: Run the Update Script

Some products require running an update script:

1. Navigate to your site URL in a web browser
2. If an update script is required, you will be redirected to yourdomain.com/update
3. Follow the on-screen instructions
4. The update script will migrate your database and apply necessary changes

Step 6: Verify the Update

After completing the update:

1. Visit your site frontend and confirm it loads correctly
2. Check the admin panel and verify all sections work
3. Go to the dashboard and confirm the version number has changed
4. Test key functionality to ensure nothing is broken

Troubleshooting

White screen after update

Clear your browser cache and check for PHP errors in your server error log. If the issue persists:

• Verify all files were uploaded correctly
• Check PHP version compatibility
• Restore from backup and try the update again

Database errors after update

Run the update script again. If errors persist:

• Check that your database user has ALTER and CREATE permissions
• Verify the database is using a supported MySQL/MariaDB version
• Contact support with the specific error message

Update script not running

Manually trigger the update by visiting yourdomain.com/update.php or check the product documentation for the specific update URL.