Testing & Troubleshooting
Test checklist
- A small transfer with the generated code is matched.
- The order moves to paid automatically.
- A wrong or missing code does not mark anything paid.
- A duplicate transfer does not double-credit.
Common problems
| Symptom | Likely cause | Fix |
|---|---|---|
| Order stays pending | Bank transfer not yet confirmed | Wait a few minutes |
| Code not matched | Transfer description was edited | Recreate the payment |
| Confirmation rejected | Wrong secret or API key | Re-enter the secret |
| No SePay option at checkout | Gateway not enabled | Enable it in checkout settings |
Refunds
Refunds are manual bank transfers. Confirm with the buyer before sending the money back.
Still stuck?
Our support team is ready to help you get set up.