Returns and Past Orders

Past Orders

Click the Orders icon in the POS header to view the last 100 POS orders.

Each order shows:

• Order number and date/time
• Customer name
• Items purchased
• Total amount
• Payment method
• Cashier name

Actions available per order:

• View Receipt — open the receipt
• Resend Receipt — email/SMS the customer
• Return — initiate a return

Order Returns and Refunds

To process a return for a past POS order:

1. Go to POS → Past Orders (clock icon in header).
2. Find the order and click Return.
3. The Return Modal opens with all items listed.
4. Enter the quantity to return for each product.
5. Click Process Return.

The system will:

• Restock returned items in inventory
• Create a refund record (if Refund Module is active)
• Log the return against the original order