Xgenious/ docs

Refund Modules

Jump to: how customer can request for refund · How to add refund reason · Refund settings · Refund prepared settings · Refund request

how customer can request for refund

customer have option user panel to see all order then click on view details, in this view details page customer will get option to request for refund. customer will only see refund option if the order is complete.

ScreenshotScreenshot

In Refund request page customer will find their all refund request list.

How to add refund reason

Go to admin panel Refund manage > Refund Reason

from here you can manage refund reason, once you add reason, customer can select those from their panel

ScreenshotScreenshot

Refund settings

Go to admin panel Refund manage > Refund Settings

from here you can manage refund settings, courier address and can set how long customer can ask for refund.

ScreenshotScreenshot

Refund prepared settings

Go to admin panel Refund manage > Refund Manage

from here you can manage refund request for any product.

ScreenshotScreenshot

Refund request

Go to admin panel Refund manage > Refund Request

from here you can manage refund all refund request created by customer.

ScreenshotScreenshot

Still stuck?
Our support team is ready to help you get set up.
Get support